Shipping policy

Shipping Policy — Divine Era Herbal

Last Updated: 01-04-2026

At Divine Era Herbal, we aim to get your products to you as quickly and safely as possible. Please read our shipping policy below.

1. Order Processing Time

  • Orders are processed within 1-2 business days of being placed.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • You will receive an order confirmation via email/WhatsApp/SMS once your order is placed, and a shipping confirmation with tracking details once it is dispatched.

2. Shipping Time & Delivery

  • Metro cities: 3-5 business days
  • Tier 2/3 cities and other locations: 5-8 business days
  • Remote/rural areas: 7-10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Free shipping on orders above ₹299.
  • A flat shipping fee of ₹80 applies to orders below this threshold.
  • COD (Cash on Delivery) orders may attract an additional ₹50 COD handling fee.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp.
  • You can track your order status directly through the courier partner's website using this link.

5. Serviceable Locations

  • We currently ship across India, including Tier 2 and Tier 3 cities.
  • Currently, we do not offer international shipping. [Update this if you do ship internationally.]
  • In rare cases, some pin codes may not be serviceable by our courier partners — you will be notified at checkout if this applies to your location.

6. Delayed or Lost Shipments

  • If your order has not arrived within the estimated delivery window, please contact us with your order number so we can track it with the courier partner.
  • In case a shipment is confirmed lost in transit, we will send a free replacement or issue a full refund.

7. Failed Delivery Attempts

  • Our courier partners typically make 2-3 delivery attempts.
  • If delivery fails after multiple attempts (e.g., customer unavailable, incorrect address), the order will be returned to us. In such cases, you may be liable for re-shipping charges if you request redelivery.

8. Incorrect Address

  • Please double-check your shipping address before placing an order.
  • We are not responsible for delays or non-delivery caused by an incomplete or incorrect address provided by the customer. Address changes after dispatch may not be possible.

9. Contact Us

For any shipping-related queries:

📧 Email: divineeraherbal@gmail.com 📞 WhatsApp/Phone: 9818415430 🕐 Support Hours: [Mon-Sat, 10 AM - 6 PM]

Divine Era Herbal is committed to making sure your order reaches you safely and on time.