Refund policy

Return & Refund Policy — Divine Era Herbal

Last Updated: 01-04-2026

Welcome to Divine Era Herbal. We want you to be fully satisfied with every purchase. Below is our detailed Return, Exchange, and Refund policy.

1. Return Eligibility

  • Returns are accepted only in case of damaged, defective, or wrong product delivered.
  • For hygiene and safety reasons, opened/used skincare or haircare products (such as serums, creams, oils, shampoos) cannot be returned, unless they are defective.
  • Return requests must be raised within 7 days of delivery.
  • The product must be in its original packaging, sealed, and unused (except in case of a defective item).

2. Non-Returnable Items

The following items are not eligible for return/exchange:

  • Opened or used beauty and personal care products
  • Combo kits where any item's seal has been opened
  • Sale or discounted items (unless specifically mentioned)
  • Gift cards

3. Received a Damaged or Wrong Product?

If you have received:

  • A damaged product, or
  • The wrong item, or
  • A missing/short item in your order,

Please contact us within 48 hours of delivery, along with:

  1. Order number
  2. Unboxing video or photo of the damaged product
  3. A short description of the issue

Once verified, we will provide a free replacement or a full refund.

4. Return Process

  1. Email us at divineeraherbal@gmail.com or message us on +919818415430 with your order number.
  2. Our team will review your request within 24-48 hours.
  3. Once approved, you will receive return pickup/shipping instructions.
  4. After the product reaches our warehouse, it will go through a quality check.
  5. Once the check is passed, your refund or replacement will be processed.

5. Refunds

  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • For COD (Cash on Delivery) orders, refunds will be made via bank transfer/UPI — you will need to share your bank details.
  • Shipping charges (if any) are non-refundable, unless the error was on our part.

6. Exchanges

  • Exchanges are only possible in case of a defective/damaged/wrong item, for the same or an equivalent value product.
  • Exchanges based on size/variant are not currently available.

7. Order Cancellation

  • Orders can be cancelled before dispatch — please contact us immediately.
  • Orders that have already been dispatched cannot be cancelled, but the return policy will apply after delivery (if eligible).

8. Contact Us

For any return, refund, or order-related queries:

📧 Email: divineeraherbal@gmail.com 📞 WhatsApp/Phone: +91 9818415430 🕐 Support Hours: [Mon-Sat, 10 AM - 6 PM]

Divine Era Herbal prioritizes customer satisfaction. We make every effort to ensure you receive the best quality products and service.