Payment Terms Policy
Privacy Policies
Effective Date: 05-06-2025
At Divine Era Herbal, we deeply value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from our website.
Privacy Policy
1. Information We Collect
We may collect the following types of personal information:
Full name, email address, phone number, and shipping address
Billing information (via secure payment gateways)
Account login details (if registered)
Product preferences, reviews, and purchase history
Technical data such as IP address, browser type, and device information.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Improve our website, products, and customer service
Send promotional emails, offers, and updates (only with your consent)
Personalize your shopping experience
Respond to inquiries, complaints, or service requests
Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Trusted third-party service providers (such as delivery partners, payment gateways, and email marketing tools)
Legal authorities, if required by law or to protect our rights
All third-party service providers are required to follow strict data protection policies.
4. Data Security
We implement industry-standard security measures to protect your information:
SSL encryption for secure transactions
Secure servers and firewalls
Access restricted to authorized personnel only
However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access, correct, or delete your personal data
Opt out of marketing communications at any time
Request restriction or object to the processing of your data
Request data portability
You can do so by contacting us at: divineeraherbal@gmail.com
6. Cookies Policy
We use cookies to:
Recognize returning users
Understand and save preferences for future visits
Track interactions for analytics and improvements
You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites. Please review their policies before submitting any personal data.
8. Policy Updates
This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website signifies your acceptance of these changes.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact:
📧 Email: divineeraherbal@gmail.com
📞 Phone: 91 9818415430
Order & Shipping Policy
Effective Date: 05-06-2025
At Divine Era Herbal, we are committed to delivering your herbal wellness products in a timely, safe, and hassle-free manner. This policy explains our process for order placement, shipping timelines, charges, and delivery coverage.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email or SMS with your order details once the order is successfully placed.
Shipping Timeline
Metro Cities: Delivery within 3–5 business days
Non-Metro Areas: Delivery within 5–7 business days
Remote/Pincode-restricted areas: Delivery may take up to 7–10 days
Shipping delays may occur due to external factors like weather, strikes, or courier issues. We will keep you updated in such cases.
Shipping Coverage
We ship across all major cities and towns in India.
For international shipping, please contact our support team before placing the order.
Shipping Charges
Free shipping on all prepaid orders above ₹499
A flat shipping fee of ₹50 may apply to orders below ₹499
COD (Cash on Delivery) is available in select locations with an additional ₹40 fee
Order Tracking
Once dispatched, you’ll receive a tracking ID/link via email/SMS to monitor your shipment in real-time.
You can also track your order under the “My Orders” section if you have an account on our website.
Order Cancellation
Orders can be canceled within 12 hours of placing the order or before dispatch.
To cancel, contact us at: 📧 divineeraherbal@gmail.com or 📞 9818415430
Once dispatched, orders cannot be canceled.
Delivery Issues
If your package arrives damaged or tampered with, please refuse delivery and contact us immediately.
If your order is marked “delivered” but you haven’t received it, report within 24 hours.
Need Help?
For any queries regarding your order or delivery, feel free to contact:
📧 Email: divineeraherbal@gmail.com
📞 Phone: +91 9818415430
Return & Refund Policy
Effective Date: 05-06-2025
At Divine Era Herbal, your satisfaction is our priority. We take pride in offering high-quality herbal skincare and haircare products. If you’re not fully satisfied with your purchase, we’re here to help.
Return Policy
Returns are accepted only if:
You receive a damaged, defective, or incorrect product
The item is unused, in its original packaging, and returned within 7 days of delivery
We do not accept returns for opened, used, or personalized products due to hygiene and safety reasons
To initiate a return, please email us at divineeraherbal@gmail.com or call 9818415430 with:
Order ID
Reason for return
Clear images of the product and packaging
Refund Policy
Once your return is received and inspected, we will notify you via email or phone.
Approved refunds will be processed within 5–7 business days to your original payment method.
For COD orders, refunds will be made via UPI or bank transfer (after verifying account details).
Non-Returnable Items
Products that are used, opened, or not in original condition
Free gifts, trial packs, or promotional items
Products returned without proper packaging or approval
Exchange Policy
We do not offer direct exchanges. In case of an incorrect or damaged product, please return it, and we’ll issue a refund or send a replacement after validation.
Cancellation Before Shipment
You may cancel your order within 12 hours of placing it or before dispatch by contacting us.
Once shipped, the order cannot be canceled.
Need Help?
For return, refund, or cancellation queries:
📧 Email: divineeraherbal@gmail.com
📞 Phone: +91 9818415430