1. What is Divine Era Herbal?

Divine Era Herbal is a natural skincare and haircare brand offering 100% herbal powders and products made from traditional ingredients.

2. Are your products safe for all skin types?

Yes, our products are made from natural herbs and are generally safe. However, we recommend doing a patch test before use as results may vary for different skin types.

3. Do you use chemicals or preservatives?

No. All our products are free from harmful chemicals, parabens, and artificial preservatives.

4. How can I place an order?

You can shop directly from our website or from our official stores on Amazon and Flipkart.

5. How long will delivery take?

Orders are usually dispatched within 2–5 business days, and delivery timelines depend on your location.

6. How can I track my order?

Go to the “My Orders” section on our website, enter your order details, and you will be able to track the status.

7. What payment methods do you accept?

We accept secure online payments via Razorpay (UPI, Credit/Debit Cards, Net Banking, Wallets).

8. What is your return/refund policy?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (images/video). Refunds and returns are processed as per our Refund Policy.

9. Do you ship outside India?

Currently, we ship only within India.

10. How can I contact you for queries?

You can reach us through our Contact Us page or email us at divineeraherbal@gmail.com.